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It's Our Commitment to Your Satisfaction... Our Promise speaks to the core values of our company and our commitment to deliver a reliable and customer focused service for your business. We know your business depends on our service. Therefore, we take this promise very seriously. Since we don't make our customers sign long-term contracts, we know we have to work hard to keep your business. ... and it's behind all of our website services. At jVista...We Promise: Worry-Free Websites that Work Getting started with a new website can seem intimidating for your business. That's why we take care of everything. We'll be with you every step of the way from inception to daily maintenance and beyond. We Promise: 99.9% Uptime and Performance Website availability is the ultimate test of our performance. We understand that when your website is down, your business is down. This is why we hold ourselves to a 99.9% uptime standard. While problems may occasionally occur, we will never be satisfied with even one minute of downtime. If at any time you are not satisfied with our uptime or reliability, we will do whatever it takes to make it right. Since you're not under a long-term contract we know we have to perform to keep your business. We Promise: To Respect Your Privacy Privacy is one of the most important issues facing businesses today. You need to know without question that you're entrusting your business and your data to someone that takes your privacy as seriously as you do. Rest assured, we do. With jVista, you can be sure that your company's information and your privacy will always be respected. We do not, nor will we ever, make money on advertising or the sale of any customer information. We Promise: World Class Support We'll work to resolve your issues as quickly as possible. Whether you contact us via email, the support system or by phone, we will be there to answer your questions and keep things running smoothly. We Promise: A Commitment to Innovation Our website services must always get better. By working with jVista, you can expect to have routine and critical platform updates on a regular basis. New features, increased options, great flexibility, an extended platform—these are all part of our vision. We Promise: Transparency in All We Do While we strive for perfection, we're not perfect. We promise to keep you informed when things go wrong. We'll use email, text messaging, and any other forms of communication that we think are most pertinent to keep you up to date on all relevant information about the services that we are providing to you.
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